My team! This was my first visit to the San Bernardino warehouse as a full-time employee instead of an intern.
A truck drops items off at the warehouse.
The items are then stored on these shelves. (These were empty when I toured as an intern in 2016.)
The section for storing clothes on hangers. Employees walk the floors and pick items by hand to fulfill orders. Pickers can walk 10 miles a day. Bins of picked items travel along this belt to be sorted into individual orders and packaged into boxes.
The area for sorting the items from bins into individual orders (smaller bins).
Boxing orders.
According to our president, customers say the best part of ordering is picking up the mail and seeing this.
One minute of getting your stuff to you: first it goes from the shelf into a plastic bin. The bin takes a spiral journey to employees who sort things into individual orders (you can see the red line of the scanner as the bins enter this area). Then a woman with speedy box-folding skills packs your stuff. That box then gets a label. Then the box goes through a freeway-style merge (my favorite part) onto the belt for the trucks. Finally, the box slides down a chute to be loaded and driven away. (And then there’s a bonus clip of the box-and-bin transporter that looks like the ones they have in the Star Tours line at Disneyland.)